desiy mien has 15 day returns and exchange policy. You may return or exchange, within 15 days of receipt of the item for any reason for all the purchases made by you on our website We only ask that you don’t use the product and preserve its original condition, tags and packaging. You may try on a product but please preserve its original condition. For the return or exchange request, either we will generate a reverse pick up in most locations in areas in which the reverse pickup service is available or else that needs to be self ship by you where we are unable to generate reverse pick up request. Kindly note that either in case of reverse pick up or self ship, logistics charges and re-packing charges will be borne by you.

Once we receive your returned product, we will do a quality check of the product at our end and when the product passes the quality check we will credit the amount you paid for the products into the refund mode selected by you at the time of initiating return request. If the picked up product does not pass the quality check, we will ship it back to you. All exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternate product, we suggest that you return it to obtain store credit and purchase the new item separately


The following EXCEPTIONS and RULES apply to this Policy:

  1. Items that will be returned or exchanged by you must be in their original condition with all original tags and packaging intact
  2. Please note that we do not refund any Shipping or COD charges, reverse pick up charges etc incurred by you to send back the original products to us.
  3. Under our Exchange Policy, only size exchanges are allowed. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team
  4. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
  5. All sale items are final purchases. No return will be entertained in such cases.

Please allow 1-2 working days post delivery of your order for your order status to be updated in your account.

  1. Please check the items, type of return/exchange and other related details carefully—our courier partner will pick-up only the items mentioned at the time of submitting the Return request by you
  2. In case the items handed over to the courier person doesn’t match the details of the items mentioned in the Return request, we will conduct an internal investigation and get back to you accordingly
  3. If you self-ship any product without officially informing us through our return/exchange process, we will not process the return

You can return products purchased from us within 15 days of receiving the product. Please follow these steps –

  1. Create a ‘Return’ under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the ‘Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us on the basis of the return mode
  2. We offer pick-up facility in select locations basis our courier serviceability
  3. If reverse pick-up option is not available at your location you can self-ship the product to us

We will send you a confirmation email as soon as we receive the shipment at our warehouse

Kindly note the below following points, in respect of Returns and Exchanges:

  1. The entire return request to refund or Exchange request completed journey will take 15 – 18 business days
  2. We will pick up the return within 3 – 4 days from the request placement date
  3. The return takes about 6 – 8 business days to reach our warehouse
  4. Once the returned product reaches our warehouse and passes all the necessary quality checks, we will issue a refund to you. We will send a refund confirmation e-mail to you once we process the refund at our end, and it will take 3-4 business days for the amount to be credited into your account. In case of any refund discrepancies, we may request you to share with us a screenshot of your bank statement
  5. Once you return a product to us, we will add the value of your order (Minus any Shipping and/or COD charges) back in your account as Store Credits or refund to your bank account. Store credits can be used for further shopping with us.
  6. Later when you select products to buy and add to bag, automatically a store credit tab will reflect the store credits utilized by you on the checkout page, and the total amount to be paid by you will be calculated after deducting the store credits in your account.
  7. Please note, you need to be signed in with your registered ID to view and utilize your store credits or process the refund request or exchange the product.


Please mention Order No. and Return id on a piece of paper and place it in the packet. Kindly address the package to the following address –

desiy mien
B-212, Rajlaxmi Commercial Complex, Kalher, Bhiwandi -421 302
Maharashtra, India

This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care.

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if the item meets the return criteria and is within 15 days from the date of delivery. For more details, please call our customer care.